Cookie Policy

This Cookie Policy constitutes a binding agreement between you and Cintel Solutions AB (Swedish organisation number 559532-7023), operating under the brand name IntelFetch. This policy explains in detail how we utilize cookies, web beacons, local storage mechanisms, and similar tracking technologies (collectively referred to as "Cookies") when you access our website or use our services. This policy describes the nature and purpose of these technologies, the categories of cookies we deploy, the legal basis for their use, and your rights to control and manage cookie settings in accordance with the General Data Protection Regulation (GDPR), the ePrivacy Directive, Swedish data protection laws, and other applicable privacy and electronic communications regulations.

By continuing to use our website or services, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies as described herein, subject to your preferences as expressed through our cookie consent mechanism. This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service, which provide additional information about our data processing practices and legal obligations.

1. Definition and Nature of Cookies

Cookies are small text files consisting of alphanumeric identifiers that are transmitted from a web server and stored on your computer, mobile device, tablet, or other internet-enabled device (collectively "Device") when you visit a website. These files enable the website to recognize your Device across multiple visits and sessions, remember information about your preferences, settings, and interactions, and provide enhanced functionality and user experience. Cookies may store various types of information including session identifiers, authentication tokens, user preferences, language settings, and other data necessary for website functionality. The size and content of cookies are strictly regulated by web browser standards and typically contain only textual data, not executable code.

Cookies are categorized based on their origin and purpose. First-party cookies are set directly by Cintel Solutions AB through the IntelFetch domain and are used exclusively for our website's functionality and legitimate business purposes. Third-party cookies are set by external service providers or partners (such as payment processors, analytics providers, or support chat services) and may be used for purposes defined by those third parties subject to their own privacy policies and terms of service. We maintain strict control over which third-party cookies are permitted on our platform and ensure all third-party processors comply with GDPR and applicable privacy regulations.

2. Categories of Cookies and Legal Basis

Cintel Solutions AB deploys cookies on the IntelFetch platform in accordance with a clear categorization framework that distinguishes between essential and non-essential cookies, each with its own legal basis under GDPR and ePrivacy regulations.

2.1 Essential Cookies (Strictly Necessary)

Essential cookies are absolutely necessary for the proper functioning of the website and the provision of services you have requested. These cookies are deployed based on our legitimate interest and contractual necessity under GDPR Article 6(1)(b) and (f), as they are required to perform the contract between you and Cintel Solutions AB and to provide the Service you have explicitly requested. Essential cookies cannot be disabled through our cookie consent mechanism as doing so would prevent core functionality of the Service. These cookies are typically set in direct response to your actions, such as initiating a login session, submitting forms, configuring privacy preferences, or performing security-sensitive operations. Specific purposes for essential cookies include maintaining secure authenticated user sessions throughout your visit, storing and validating CSRF (Cross-Site Request Forgery) protection tokens to prevent security attacks, managing your cookie consent preferences and choices, enabling secure form submission and data transmission, maintaining shopping cart or transaction state during payment processes, and load balancing across our server infrastructure to ensure optimal performance. Essential cookies are strictly limited to functionality necessary for service delivery and do not track your browsing behavior for marketing or analytics purposes.

2.2 Functional Cookies (Optional - Requires Consent)

Functional cookies enhance the functionality, performance, and user experience of the Service by remembering your preferences and choices, but are not strictly necessary for basic operation. These cookies are deployed only with your explicit consent under GDPR Article 6(1)(a), in accordance with ePrivacy Directive requirements for non-essential cookies. You may withdraw consent for functional cookies at any time through your account settings or the cookie management widget without affecting your ability to use core Service features, though some enhanced functionality may be limited. Functional cookies may be set by Cintel Solutions AB (first-party) or by carefully selected third-party service providers whose services we have integrated into our platform. Purposes for functional cookies include remembering your language and regional preferences across sessions, storing user interface customization settings and display preferences, maintaining accessibility features and assistive technology configurations you have enabled, remembering your theme preferences (dark mode or light mode), storing non-sensitive user preferences to enhance usability, and enabling enhanced customer support features through integrated chat services. We do not use functional cookies for advertising, behavioral tracking, or cross-site profiling purposes.

3. Purposes of Cookie Processing

Cintel Solutions AB utilizes cookies for specific, legitimate, and transparent purposes directly related to providing and improving the Service. Our cookie usage is limited to what is necessary and proportionate to achieve these stated purposes. We deploy cookies to maintain secure authenticated sessions ensuring you remain logged in throughout your visit without repeated authentication, protect the integrity and security of the Service through CSRF token validation and security monitoring, remember and enforce your cookie consent preferences and privacy choices, enable core functionality including form submission, data storage, and feature access, facilitate secure payment processing and transaction completion through our payment processors, provide customer support functionality through integrated chat services when you choose to engage with support, remember your non-sensitive preferences such as language settings and interface customization, ensure optimal performance through load balancing and session management across our infrastructure, and detect and prevent fraud, abuse, unauthorized access attempts, and security incidents. All cookie usage is conducted in accordance with the principles of data minimization, purpose limitation, and storage limitation as required under GDPR Article 5.

4. Your Rights and Cookie Management

Under GDPR Article 7 and the ePrivacy Directive, you have comprehensive rights to control and manage how cookies are used on your Device. You have the right to provide, refuse, or withdraw consent for non-essential cookies at any time without adverse consequences to your ability to use core Service features. You may exercise your cookie preferences through multiple mechanisms provided by Cintel Solutions AB. Upon your first visit to our website, you will be presented with a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or customize your preferences by cookie category. You may modify your cookie preferences at any time by accessing the cookie settings widget available in your account settings page, which allows granular control over functional cookies while maintaining essential cookies required for Service operation. You retain the right to withdraw consent for all non-essential cookies, which will result in deletion of such cookies and cessation of their deployment, though essential cookies will remain active to enable basic Service functionality.

In addition to our platform-based cookie controls, you may manage cookies through your web browser settings. All modern web browsers provide options to block, delete, or receive notifications about cookies. However, please be aware that disabling essential cookies through browser settings may significantly impair your ability to use the Service, prevent access to authenticated areas, or cause certain features to malfunction. Instructions for managing cookies in common web browsers can typically be found in the browser's help or settings menu. Blocking or deleting cookies will not prevent you from accessing publicly available areas of the website but may limit functionality in authenticated or personalized sections.

5. Third-Party Cookies and External Services

IntelFetch integrates select third-party services that may deploy their own cookies on our platform to provide specific functionality. Currently, our website does not deploy third-party cookies for advertising, behavioral tracking, marketing analytics, or cross-site profiling purposes. Third-party cookies are limited to services essential for platform operation or enhancement, specifically payment processing services (Stripe) for secure transaction handling, customer support chat services (Tawk.to) when you initiate a support conversation, and error monitoring services (Sentry) for identifying and resolving technical issues. These third-party service providers operate under their own privacy policies and cookie policies, and their use of cookies is subject to their own terms and your consent where required. We maintain data processing agreements with all third-party processors to ensure GDPR compliance and appropriate data protection safeguards. We do not control or assume responsibility for third-party cookies or the data processing practices of external service providers, though we select partners based on their demonstrated commitment to privacy and regulatory compliance.

6. Cookie Retention and Expiration

Cookies deployed by IntelFetch have defined retention periods based on their purpose and legal requirements. Your cookie consent choices are stored for a maximum period of twelve months from the date of your initial consent, after which you will be prompted to provide fresh consent to ensure your preferences remain current and intentional. Session cookies are temporary and are automatically deleted when you close your web browser or log out from the Service. Persistent cookies remain on your Device for the duration specified in the cookie attributes, typically ranging from hours to months depending on their purpose, and are automatically deleted upon expiration. Authentication and security cookies expire upon logout or after a defined period of inactivity to protect account security. You may manually delete cookies at any time through your browser settings or by withdrawing consent through our cookie management interface, which will trigger immediate removal of non-essential cookies. Expired or withdrawn cookies are not renewed or redeployed without your fresh consent where consent is required.

7. Changes to This Cookie Policy

Cintel Solutions AB reserves the right to modify, update, or amend this Cookie Policy at any time to reflect changes in our cookie practices, legal requirements, technological developments, or business operations. When we make material changes to this Cookie Policy, we will update the "Last Updated" date at the top of this page and may provide notice through the Service, via email, or through other reasonable means. Material changes may include modifications to the types of cookies we use, changes to cookie retention periods, updates to third-party service providers, or alterations to your rights and controls. Your continued use of the Service following the posting of changes constitutes your acceptance of such modifications. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy. If you do not agree with any changes to this Cookie Policy, you may withdraw your consent for non-essential cookies and adjust your browser settings accordingly.

8. Contact Information and Data Controller

If you have any questions, concerns, or requests regarding our use of cookies, this Cookie Policy, or your cookie preferences, please contact us through the support channels provided on our website or reach out to our data protection team for formal inquiries. Cintel Solutions AB (conducting business primarily under the brand name IntelFetch) is the data controller responsible for cookie deployment and management on this platform. Cintel Solutions AB is a Swedish aktiebolag registered with organisation number 559532-7023, with registered office at Hällestadsvägen 94, 247 50 Dalby, Sweden.

Data Protection Officer (DPO):
Email: [email protected]

For GDPR-related inquiries, data protection matters, privacy concerns, or to exercise your rights regarding cookies and personal data processing, please contact our Data Protection Officer at [email protected] or our legal department at [email protected]. All requests will be handled in accordance with applicable data protection laws and responded to within the timeframes required under GDPR.

9. Publication Certificate (Utgivningsbevis)

IntelFetch operates under a Swedish publication certificate (utgivningsbevis) issued by Mediemyndigheten for the database intelfetch.net, which provides constitutional protection under the Yttrandefrihetsgrundlagen (Swedish Freedom of Expression Act) for journalistic and publishing activities.